We accept payments via credit card, Paypal and US Money Orders. Credit cards, Gift cards, and Paypal payments are processed online thru Paypal. Payment info should never be sent via email or other unsecured method.
Any Return Address Label, Custom’s Documentation, or Credit Card Receipt is marked “GRAPHICA DESIGN” our legal business name. Our return address is: Graphica Design, PO Box 785, Springfield, VT 05156 USA
Order production can take 1 to 4 weeks for sewn to order items. More complex custom items can take longer. Shipping time is additional. Fabric by the yard and Swatches ship in 1 to 2 business days. If you need your items for a specific date, please state this in your order comments, or contact me via email.
Once your order is completed you will receive an “Order Completed” email from Spandexwear, as well as a USPS Shipping notification with tracking information.
Orders are shipped via US Priority or Express Mail in plain packaging. Shipping charges are determined by weight. You’ll have a chance to choose your shipping method and see the charges before completing your order.
Double check your information! Graphica Design cannot be held responsible for lost, misdirected packages due to incorrect address information provided by the customer. Once a package has been shipped the address cannot be changed.
Please note- choosing Express shipping will not get your order out the door faster. Choosing RUSH service when you place your order will guarantee shipment in 2 – 4 business days. Please see our Terms and Conditions page for more information on RUSH orders.
Domestic (US) Shipping
Priority Mail within the US takes 2 to 3 days. Express Mail is next day to most US addresses, but can take 2 days to some locations.
International shipping times vary, usually 1 to 2 weeks for Priority International, and 1 week for Express International. Tracking service is available for all shipments.
First Class International has been added as a less costly alternative for orders under 4 lbs or $400.00. Shipping may take longer than with Priority International, though some have reported the same or even less of a wait. Pricing starts at just $15.50 for Canada and $22.50 for other destinations.
International customers are responsible for any Customs fees or taxes charged upon delivery. We are required by law to state merchandise value on customs forms and include a copy of your invoice. Please don’t ask me to do otherwise.