Frequently Asked Questions 2017-08-13T10:53:14+00:00

Logging in to the new site for the first time-

If you had an account on the old site, you will need to reset your password before attempting to login. (Passwords were not transferred)

Click on the My Account link at the upper right and use the Forgot Password link. The password reset will not work if your email address is not in the system.  For security reasons, after 5 attempts you’ll get locked out for a short period.

If you forgot which email you had registered with, or if it is old and no longer functional, or you have any other issues at all please contact me and I’ll help you out.

If you are new to Spandexwear and/or were not registered on the old site, you can set up an account at anytime.

You can order without registering, however you will not be able to login and view your order history etc.

I can’t access my account, order status, etc…

First see above. Second- did you actually register? It is possible to order without registering.

If you know you have registered and can’t login or reset your password, contact me. There is always a solution.

Do I need to pay the Rush Fee? The Rush Fee is required for made to order items that must ship in a week or less. Paying for Rush guarantees shipment in 2 – 4 business days. The fee is your order total x 50% and does not include shipping.

***To add the Rush option to your order, please contact me prior to ordering.

If you need something in 2 weeks or more(shipped to a US address) then I only ask that you contact me so I can schedule accordingly. This does not apply to Sale items, Fabric by the Yard and Fabric Swatches since these items ship immediately anyway. International customers must allow for 2 weeks or more shipping time.

How do I redeem a COUPON code?

Enter the code in the Promotional Code field  box at checkout.  Your code must be entered in this box, it will not work if entered in the Order Notes box.  Limit one coupon per order.

How does the order and payment process work?

When you place an order with Spandexwear.com (aka Graphica Design), you are purchasing a garment made specifically for you. I cut and sew each item individually to order- nothing is mass produced. This allows every customer to get the fabric, size and options combination they want.

You may make payment  by Paypal, US Money orders, and credit card. All credit card payments are processed via PayPal. If you do not have a PayPal account you’ll only need to complete a simple payment form.

Once your order and payment are received, it is scheduled for production. Payment in full is required before work can begin. Once I have cut the fabric and begun work, there are no refunds.

I’m having trouble paying with a credit card through Paypal

Once you choose Paypal/Credit card as your payment option and click “Place Order” you will be taken to the Paypal login. Below the login fields there is a gray button that says ”Pay with a Credit or Debit Card”  Click that and the credit card form comes up. It is not necessary to create a Paypal account.

If you have other issues- error messages or Paypal timeouts, please contact me!

Can you make my Suit (or mummy bag, leggings, hood etc) from other fabrics?

Customers frequently ask for “special order” fabrics, in other words- a fabric that is not on our Fabrics page. I can usually accommodate these requests, as long as the fabric meets my quality and stretch requirements. Keep in mind that you will be charged extra for this service. The charge will vary depending on any additional fabric and shipping costs I incur.

I don’t see exactly what I’m looking for…

Contact me with questions concerning custom options, fabric, or designs. I’ll let you know if I can make it for you- or not. There is pretty much only one rule: I do not reproduce copyrighted logos or designs without permission- no exceptions.

Do you do Custom printed fabrics?

No, at this point I don’t print fabrics, just sew them! However, if you can get your design printed elsewhere, I’m happy to sew it up for you.

How long will it take to get my order?

Order turnaround varies with item and time of year. Since orders come in faster than I can sew them, most items take 3 – 4 weeks. Smaller pieces can go out more quickly, custom costumes can take as long as 2 or 3 months.

A general turnaround time is included in each product description. If you are ordering multiple items, the longest time frame applies. I can only ship items separately if they are ordered separately

Please try to plan ahead and always inform me of any special due date you have in mind.

Rush Orders ship in 2 – 4 business days. Fabric by the Yard, swatches, and Sale items also ship in 2 – 4 business days. Business days are Monday thru Friday, with the exception of US Federal holidays.

Do you ship outside the USA?

Yes! I can ship virtually anywhere in the world. Shipping costs vary with weight and destination, but exact charges are always visible before your order is finalized.

I received my order but there is a problem.  Can I return it?

Yes- Every item I ship is guaranteed against defects in materials and workmanship under normal wear. Custom Fit is also guaranteed. (see About Custom Fit for more info) You must contact me immediately upon receipt of the order and I will send instructions for return.

The item will be inspected and either repaired or replaced at my discretion. If the problem is my responsibility I will cover all shipping expenses both ways.

If you have ordered the wrong size, color, style, etc, I may or may not let you exchange it. I cannot stress enough the importance of getting swatches first. Fabric shades and prints can vary and can look very different in person. Bottom line is I want you to be satisfied with your purchase, and will do everything I can- within reason- to make that happen.

I have an older garment from spandexwear.com.  Can I send it to you for repairs?

Yes, and that goes for other brands too! I’ve seen many “well loved” suits come back for minor touch ups, sometimes after many years of use. Contact me with a description of the problem. For items made by spandexwear, I will estimate the cost of repair and give instructions for shipping it to me. Once I see the garment I will give the final cost with shipping and instructions for payment. In some cases the price may change, but for the most part I can give you an accurate cost up front.  Garments from other companies must be mailed in before I can give you an estimate.

Please, please wash and dry your suit completely before shipping– yeah I’ve received dirty (gross!) suits, clean suits, and on one occasion a washed but… incredibly…still wet costume!  I’m happy to do repairs and alterations, but don’t expect me to do your wash…. 🙁